Human Connection Changes Everything

Medical Emergency

One of our Virtual Patient Observers noticed a patient in distress, signaling that she couldn't breathe and hitting the table in panic. The observer immediately sounded the alarm. Within moments, the team arrived to assist the patient, ensuring her safety and preventing what could have been a serious emergency.

Elopement Prevention

A patient attempted to leave their room unassisted. Our Virtual Patient Observer noticed the behavior and calmly intervened, using verbal redirection to convince the patient to return to their bed. No alarms were needed, and the patient safely complied.

Contraband Prevention

A Virtual Patient Observer noticed suspicious activity in a patient's room, where a visitor was seen handing something to the patient and quickly hiding it under the blanket. The Virtual Patient Observer alerted staff immediately to prevent any unauthorized or dangerous items from being used. A lighter was subsequently removed from the room.

Seizure

When a patient’s hands started shaking and they showed signs of a potential seizure, our Virtual Patient Observer immediately raised the alarm. This prompt action ensured the medical team was in the room within seconds to provide care.

Fall Prevention

A patient was attempting to get out of bed unassisted. Our Virtual Patient Observer quickly recognized the situation and used verbal redirection, calmly reminding the patient to stay in bed. The patient said they needed to go to the bathroom, so the observer requested that the patient wait in bed for help, then contacted the nurse, and when the nurse arrived, the medical staff turned on privacy mode. Thanks to the Virtual Patient Observer's swift response, a potential fall was avoided.

Medical Device Protection

A patient began pulling at their catheter. Our Virtual Patient Observer swiftly intervened, redirecting the patient and preventing any damage to the equipment. After the situation was de-escalated, the nurse was informed to ensure everything was in order with the patient. This catch prevented potential harm to the patient and device malfunction.

"Collette Health positively improves patient safety. Through continuous remote monitoring, it prevents diverting staff resources to do one-on-one observations, which allows more staff on the unit. Families also have comfort in knowing their loved one is being closely monitored."

"I truly cannot imagine a better experience. Our patients are safe, our clinicians are happier, and everything is fully rolled out. It was incredible to see it all come together and we are so happy to be using Collette Health!"

"Patient safety is a top priority for Finger Lakes Health. Like other facilities nationwide, Geneva General Hospital and Soldiers & Sailors Memorial Hospital are always working to allocate staffing resources as effectively as we can and to utilize all the tools at our disposal to enhance patient outcomes. We instituted Collette Health as a tool to support our staff, assure an extra layer of safety for our patients, reduce the risk of falls and provide enhanced monitoring. Since adopting Collette Health, the service has assisted us in avoiding potential falls by serving as a liaison between patients and our staff. Our patients, families and staff have responded positively to having this extra peace of mind."

"Our team as found Collette Health useful for patient safety, staff safety, family dynamics, patient companionship (our patients interact well with the monitoring techs), and most recently the system has been utilized for observing the donning and doffing PPE. The team at Collette Health are amazing to work with. They are communicative and supportive."

"Collette Health is a welcomed resource that allows us to ‘be in two places at once.’ Families feel like they have more flexibility because they know their family member is being watched closely by a care team member."