New features utilize human-centered AI technology to enhance patient safety, improve observer efficiency, and streamline clinical workflows.
NOBLESVILLE, Ind. – July 16, 2024 – Collette Health, a leader in virtual patient safety solutions, is excited to announce the launch of two innovative features: Follow Patient and Presence Detection. These advancements showcase Collette Health’s commitment to staying on the forefront of patient safety solutions, continually developing features that enhance patient safety, bolster confidence in remote observation, and streamline the workflows of healthcare providers who rely on their technology. Their dedication to human-centered AI ensures that new technologies are thoughtfully implemented, ensuring they effectively meet the needs of both patients and clinicians.
Follow Patient: Ensuring Continuous Patient Visualization
A critical challenge in virtual patient observation is maintaining continuous visibility of the patient, which traditionally requires constant manual adjustments of the camera. This process is cumbersome and inefficient, particularly when an observer is responsible for multiple patients.
Collette Health’s Follow Patient feature addresses this problem by using human-centered AI to detect patient movements and automatically keep the camera focused on the patient. This reduces the need for observers to manually adjust the camera, allowing them to concentrate on other critical tasks. As a result, the feature enhances patient visualization, thereby improving overall patient safety and observer efficiency.
Presence Detection: Elevating Observer Accountability
While the Follow Patient feature ensures the subject remains in view, the Presence Detection feature guarantees that the observer’s attention is consistently where it should be—on the patients. With phones, computers, and other digital distractions, maintaining focus is more challenging than ever. This is particularly problematic since the observer’s ability to remain attentive and responsive to patient needs is essential to ensuring patient safety.
The Presence Detection feature combats this issue by continuously evaluating the presence and gaze of the observer, ensuring they remain focused on their duties. With a validated 95%+ accuracy rate, the solution provides alerts during periods of inattentiveness, guiding observers to re-engage and stay attentive. This not only increases observer accountability but also facilitates the identification of poor performers, which keeps patients safe in real-time.
Additionally, more present observers lead to more verbal engagement with patients and an overall reduction in the rate of alarms. Platform-wide analysis shows an overall 2.1% reduction in the alarms per hour with the use of Presence Detection. This decrease in alarm rates helps reduce alarm fatigue, boosts confidence in the reliability of remote observation, and ultimately enhances patient safety.
Seamless Integration and Enhanced Workflows
Both the Follow Patient and Presence Detection features will be seamlessly integrated into existing Collette Health solutions, ensuring that current workflows are not disrupted. The smooth integration allows clinical staff to quickly adapt to the new features without any additional training or equipment.
“The powerful impact of virtual observation relies on the strength of the observer to closely monitor at-risk patients and engage early to re-direct patients to avoid harm,” said Christine Gall, Chief Nursing Officer at Collette Health. “These enhancements will elevate the quality of observation, enabling the clinical staff to focus on what they do best—caring for patients.”
Designed for simplicity, these features will enhance clinical workflows by enabling clinical staff to better rely on virtual clinicians. By automating camera adjustments and ensuring observer attentiveness, the Follow Patient and Presence Detection features allow clinicians to focus more on direct patient care and less on the technical aspects of remote observation. Streamlining these processes not only improves efficiency but also reinforces the trust between clinical staff and virtual observation solutions.
To learn more about Collette Health, visit collettehealth.com.
About Collette Health
Collette Health is a leading provider of continuous virtual patient observation solutions. By integrating real observers with human-centered AI technology, Collette Health enhances clinical workflows, improves the safety and quality of clinical care, and lowers both direct and indirect costs of patient care.
Rated 90.5% by KLAS, Collette Health’s solutions have reduced fall rates by 68%, saving $1.17 billion in fall-related costs in 2023. Used by over 170 hospitals and health systems, their solutions include a two-way communication technology, multilingual translation services (including American Sign Language), and a Third Party Join feature, enabling observers, patients, families, and their care teams to interact and collaborate effectively in real-time. Collette Health is dedicated to revolutionizing patient safety and clinical care with innovative and reliable solutions—because patients are safer when they aren’t alone.
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