At the end of 2024, KLAS Research issued a Second Look Report on Collette Health that reflected our expanding influence as a leader in virtual care solutions. This report documents our extraordinary customer support through significant improvements in our already-high KLAS performance score and key performance indicators. This achievement demonstrates our team’s unwavering commitment to delivering industry-leading virtual care technologies that enhance patient safety and optimize clinical workflows.
With a focus on listening to customer needs and tackling industry challenges head-on, we continue to set new standards in the virtual care space. Here’s the story behind our recently-recognized successes.
Understanding KLAS and Its Importance in Healthcare
KLAS Research provides healthcare stakeholders with multi-factor performance evaluations throughout the year. Their Second Look Reports provide detailed historical performance analysis based on real-world customer feedback, comparing how customer experiences have evolved year over year. This differs from their annual Best in KLAS awards program, which recognizes top performers in specific categories.
KLAS scores are performed independently, offering organizations impartial and unbiased insights into how different technology options are perceived by those who purchase and use them. These KLAS scores serve as a benchmark, evaluating how well solutions deliver on their promises, impact outcomes, and support organizational goals. For healthcare providers, KLAS ratings are more than just statistics—they are ultimately the collective voice of industry professionals and influence decision-making at every level.
In today’s competitive healthcare landscape, excelling in KLAS ratings has become a mark of distinction. Companies like Collette Health use these scores to demonstrate our value to prospective clients. For existing customers, KLAS Research ratings provide a voice to provide feedback and allow them to see how others are experiencing interactions with companies and their products.
A Second Look, A New KLAS Score
The leap in Collette Health’s already-notable KLAS overall performance score showcases our remarkable progress in delivering measurable outcomes, such as reducing staffing strain, enhancing patient safety, and integrating seamlessly with existing healthcare technologies. Compared to the initial KLAS report published in 2023, these advancements underscore our continuing commitment to addressing both the challenges of the healthcare industry and the specific needs of our customers. While we are proud of our team’s achievements, these improvements are not simply about gaining recognition but about the real, lasting value they reflect for the organizations, nurses, and patients we serve.
Our Most Important 2024 KLAS Key Performance Indicators
Collette Health’s standout performance in several key metrics highlights our dedication to achieving excellence. These scores reflect the trust and satisfaction of our users:
- Ease of Use: A+ (up from A in 2023)
- Overall Satisfaction: A (up from B+ in 2023)
- Proactive Service: A- (up from B+ in 2023)
- Likelihood to Recommend: A+ (up from A- in 2023)
- Value for Money: A- (up from B+ in 2023)
Importantly, just as in 2023, 100% of our customers continue to report that they would purchase Collette Health’s solutions again. Our overall performance score is 93.3 out of 100, significantly above the industry average. These achievements from independent, impartial assessors highlight the success of our focus on empowering clinicians and improving patient outcomes.
The significance of these scores goes beyond simple metrics—they reflect real-world improvements in safety, efficiency, and clinician satisfaction. They demonstrate that healthcare providers can rest confident that their investment in Collette Health’s virtual nursing and virtual care solutions will yield tangible, meaningful benefits for their patients and staff.
The Journey to Excellence: Collette Health’s Key Strategies
The continued growth of our KLAS key performance indicators is no accident; behind each one lies a deliberate strategy. The foundation of our continued growth has included our team embracing innovation, prioritizing customer feedback, and continually evolving our offerings to fit their specific needs. Our dedication to refining our solutions has allowed us to address healthcare providers’ unique challenges while staying ahead of industry trends.
Key Strategies That Defined 2024
There are several key strategies that we implemented in 2024 that defined our solutions and value, ultimately growing the value our customers see in our virtual care solutions.
- Strengthening human-centered AI-powered patient observation to detect nuanced patient behaviors better.
- Carefully listening to customer suggestions and making timely updates and adjustments to our technology, such as optimizing our interface and reporting features.
- Leveraging technology to safely expand the patient-to-observer ratio to optimize workforce efficiency and reduce costs.
- Enhancing support for virtual nursing applications of our technology to meet a wider range of customer needs.
Read more about the recent innovations driving our success in this blog about our 2024 impact. These efforts are all part of our broader mission to lead the effort to make virtual care solutions a cornerstone of modern healthcare delivery. By addressing these areas and more, we improved our KLAS performance and, more importantly, better met the needs of the organizations we serve and their stakeholders.
What It Means: Collette Health’s Place in the Virtual Care Industry
The continued growth in our KLAS performance not only validates our team’s efforts but also reinforces our leading role in the virtual care industry. The success of our solutions in addressing staffing shortages, enhancing patient safety, and delivering reliable solutions makes our platform a critical resource for healthcare organizations looking to adapt to the demands of modern care.
Reflecting Our Values: Seeing Our Vision in Our KLAS Performance
Every high KLAS rating reflects the core values that define Collette Health: innovation, reliability, and a human-centered approach. The growth in our scores is not as much a goal we set out to achieve as it is a natural consequence of who we are becoming as a company.
Our commitment to listening to our customers has been key to our success and will continue to be a foundational principle as we expand our technologies and impact. By addressing feedback—enhancing AI features, improving connectivity and integration, or optimizing workflows—our team has consistently demonstrated our focus on continuous improvement. Our customer-first mindset drives innovation and ensures that every enhancement to our virtual care technology aligns with real-world needs.
What Our KLAS Performance Means For You
While we’re proud of our recent scores published in the KLAS Second Look Report, we care more about what they mean for you. Our 2024 KLAS performance translates into actionable benefits for nurse leaders and healthcare organizations. Higher satisfaction ratings provide confidence that you’re partnering with a vendor prioritizing your success. Enhanced functionality ensures you’ll have tools designed to tackle today’s challenges while remaining flexible for the future.
Collette Health’s commitment to innovation means your organization can access cutting-edge virtual care solutions that improve patient safety and streamline workflows. These scores reflect the company’s ability to drive meaningful change in healthcare, offering peace of mind that you’ve chosen a reliable and forward-thinking partner.
Don’t Settle For Less
When it comes to virtual care, the stakes are high, and building the wrong partnerships can affect your organization for years. Choosing a trusted partner like Collette Health ensures your organization has industry-leading tools and support. Our performance, as documented in the recent KLAS report, is a testament to the satisfaction and trust that those who chose our solutions experience. See the full KLAS Second Look Report here.
Ready to see what Collette Health can do for your organization? Explore our solutions to learn how we can help you achieve your goals in 2025 and beyond
